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Yes. ElevenLabs Twilio connects a Twilio phone number to your agent, so it can handle inbound and outbound calls. The docs call it a native integration: you connect the number in the agents platform, and the agent answers or dials with your voice. Calls cost $0.15 per minute for phone minutes (checked 6 Nov 2026).
Best for: Businesses that want an AI agent answering and making phone calls on a real number, with the same voice and knowledge as the web agent.
Not for: Anyone who only needs text chat — a phone number adds cost and setup for every minute of talk.
Starting price: Free $0 (10,000 credits, 15 agent minutes) (checked 6 Nov 2026) to try; paid plans from $6/mo (Starter, 30,000 credits, 75 agent minutes). The $1 first-month Starter offer was shown until 8 Nov when checked on 6 Nov 2026.
What is the ElevenLabs Twilio integration?
The ElevenLabs Twilio integration is a native integration in the ElevenLabs docs: it connects a Twilio phone number to your agent so it can handle inbound and outbound calls. The docs page is called “Twilio native integration”, and a second page, “Connect Twilio to ElevenLabs Conversational AI”, covers the same connection for the ElevenAgents platform. One agent, one number, two directions — callers ring the number and the agent answers, and the agent can dial out from the same number.
The number is not just for voice. The Twilio API docs cover SMS and MMS, message history and call history, so the same number can take texts as well as calls. A separate guide, “Sending generated audio through Twilio”, covers playing generated audio down the line, and the “Register Twilio calls” docs cover logging calls after they happen. The agents guide explains how to build the agent in about 5 minutes, with 90+ languages and 10,000+ voices, before you connect any number to it.
How to connect Twilio to ElevenLabs
Seven steps take you from a new agent to a number that answers and dials. Each step below names the cost before you pay it, so you know where agent minutes go.
- Build the agent first. Cost: no credits until the agent takes calls. Create the agent in the ElevenLabs agents platform: pick a voice, add a knowledge base, and write the system prompt. The conversational AI guide explains agent costs per minute.
- Get a Twilio phone number. Cost: Twilio’s own number price, paid to Twilio. Buy a number in the Twilio console in the country your callers are in.
- Connect the number in the agents platform. Cost: no credits. In the agents platform, open the Twilio native integration and connect the Twilio number to the agent.
- Set the inbound rules. Cost: no credits. Decide what the agent does when someone calls: answer with a greeting, ask what they need, and hand off to a human when the question needs one.
- Set up outbound calls. Cost: agent minutes per call. Use the outbound call API to dial from the same number, or trigger calls from your CRM or helpdesk.
- Test both directions. Cost: agent minutes for the test calls. Call the number yourself and check that the agent answers with the right voice and knowledge, then place a test outbound call.
- Register calls and review transcripts. Cost: agent minutes per call. Use the “Register Twilio calls” docs steps to log calls, then review the transcripts in the agents platform.
Inbound vs outbound calls
| Call type | What happens | Cost |
|---|---|---|
| Inbound | A caller rings the number and the agent answers | Phone minutes $0.15/min (checked 6 Nov 2026) + agent minutes |
| Outbound | The agent dials a number from the Twilio number | Phone minutes $0.15/min (checked 6 Nov 2026) + agent minutes |
| SMS/MMS | Texts on the same number | Twilio message rates (not stated on the ElevenLabs docs page as of 6 Nov 2026) |
What the agent can do on the phone
On the phone, the agent answers questions from its knowledge base, looks up records with connected tools, and books appointments with a connected calendar. The agents integrations page lists 400+ pre-configured integrations, including calendars, CRMs and payment tools. Calls run with sub-second latency and in 90+ languages, and the agent can send generated audio down the line with the guide the docs name.
The same agent works on other channels too. The WhatsApp integration guide shows the same agent answering customers on WhatsApp, and the Microsoft Teams guide shows it in a Teams tab. One agent, one voice and one knowledge base, across the phone, WhatsApp and Teams.
What does it cost?
The Twilio connection runs on the standard ElevenLabs plans, plus Twilio’s own charges for the number and the minutes. Agent minutes are the currency that matters on the ElevenLabs side: every minute the agent spends on a call uses one of the plan’s included agent minutes. The table below uses the plan numbers checked on 6 Nov 2026.
| Plan | Price | Agent minutes per month | Concurrent calls |
|---|---|---|---|
| Free | $0 (checked 6 Nov 2026) | 15 | 4 |
| Starter | $6/mo (checked 6 Nov 2026) | 75 | 6 |
| Creator | $22/mo (checked 6 Nov 2026) | 275 | 10 |
| Pro | $99/mo (checked 6 Nov 2026) | 1,238 | 20 |
The $1 first-month Starter offer was shown until 8 Nov when checked on 6 Nov 2026. When the included minutes run out, overage is $0.08 a minute, and burst pricing is $0.16 a minute for calls above your plan’s concurrent call limit (checked 6 Nov 2026). Phone minutes cost $0.15/min on Twilio (checked 6 Nov 2026), and call forwarding costs $0.10/min. The conversational AI pricing guide breaks the same numbers down plan by plan, and the full plan comparison shows the yearly prices and the Scale and Business tiers.
Pros
✓ One number for inbound and outbound calls, with the same voice and knowledge.
✓ SMS and MMS on the same number, with message and call history.
✓ 90+ languages and 400+ integrations.
✓ Transcripts and call logs in one place.
✓ No separate phone system needed — Twilio is the phone line.
Cons
✗ Phone minutes add up: $0.15/min on top of agent minutes and LLM costs.
✗ Burst pricing at $0.16/min doubles the overage rate above the concurrent call limit.
✗ Free plan allows only 4 calls at once, so a busy hour hits the limit fast.
✗ Twilio charges for the number on top of the ElevenLabs plan.
✗ Setup needs a Twilio account and a number in the right country.
Who should NOT use it
Skip the Twilio connection if you only need narration or text chat — a phone number adds cost and setup for every minute of talk. Skip it too if your call volume is tiny, or if you need a native phone system with a human team already in place. In those cases, use the web widget on your own site, or a WhatsApp agent instead.
Frequently asked questions
How do I connect Twilio to ElevenLabs?
Build the agent in the ElevenLabs agents platform, get a Twilio phone number, open the Twilio native integration in the agents platform, and connect the number to the agent. Then set the inbound rules, test a call in both directions, and register the calls.
Can ElevenLabs make outbound calls with Twilio?
Yes. The docs cover outbound calls through Twilio, and the outbound call API lets the agent dial from the same Twilio number. Outbound calls cost the same phone minutes as inbound: $0.15/min (checked 6 Nov 2026), plus agent minutes.
How much does ElevenLabs Twilio cost per minute?
Two bills run together. Agent minutes cost $0.08 a minute past your plan’s allowance, and phone minutes cost $0.15/min on Twilio (checked 6 Nov 2026). Each call also pays for its language model. The Free plan includes 15 agent minutes a month.
Can I send SMS with ElevenLabs Twilio?
Yes. The Twilio API docs cover SMS and MMS, message history and call history, so the same number can take texts as well as calls. Message rates are Twilio’s own charges, not an ElevenLabs charge.
Does the agent work in other languages on the phone?
Yes. ElevenLabs agents support 90+ languages, and the same agent works on the phone, on the web and in Teams. The voice and knowledge stay the same across channels.
Can the agent hand off to a human on a call?
Yes, if you set the handoff rules. Decide when the agent transfers to a human — for example, on a payment dispute or an angry caller — and test the transfer before you publish the number.
Sources checked
• ElevenLabs Documentation — Twilio native integration — elevenlabs.io/docs/eleven-agents/integrations/twilio (content verified via Google-indexed docs, checked 6 Nov 2026)
• ElevenLabs Documentation — Connect Twilio to ElevenLabs Conversational AI (checked 6 Nov 2026)
• ElevenLabs Documentation — Outbound call via Twilio (checked 6 Nov 2026)
• ElevenLabs Agents — elevenlabs.io/agents (checked 6 Nov 2026)
• AIDealsPro ElevenLabs Conversational AI Pricing — aidealspro.com/elevenlabs-conversational-ai-pricing/ (checked 6 Nov 2026)
Last updated 6 Nov 2026. Prices checked on elevenlabs.io/pricing/agents on that date; confirm at checkout.